Shipping policy

1. Where We Ship

We currently ship to all eligible addresses.

Available shipping destinations may vary by product, species, weather, carrier service, and applicable restrictions.

We may refuse or cancel an order when we reasonably believe that the product cannot lawfully or safely be shipped to the destination.

2. Processing Time

Most in-stock orders are prepared for shipment within 1–3 business days after payment is accepted.

Processing time is separate from carrier transit time.

Grain spawn, sawdust spawn, and other inoculated or made-to-order products may have longer preparation times. Any estimated production or lead time shown on the product page forms part of the expected processing period. Large orders of grain spawn, sawdust spawn, and other inoculated or made-to-order products will have additional processing time.

Orders are not normally processed on weekends or federal holidays.

3. Shipping Days

We normally ship every day of the week, except for Sunday. Orders ready to ship on Sunday will ship the next business day.

We may hold temperature-sensitive orders briefly to reduce the risk of weekend storage, severe weather exposure, or carrier delays.

A shipping hold intended to protect the product is not a guarantee that temperature-related damage will not occur.

4. Shipping Rates

Shipping charges are displayed during checkout before payment is completed.

Any free shipping promotion, including a free United States shipping offer for qualifying liquid cultures, applies only when shown on the product page, cart, or checkout at the time of purchase.

Free shipping promotions normally use the standard shipping method selected by Red Dirt Mushrooms.

5. Delivery Estimates

Delivery dates and transit times are estimates unless we expressly state otherwise in writing.

Carrier estimates begin after the carrier accepts the package. Processing time is not included in the carrier’s transit estimate.

Weather, holidays, transportation disruptions, incorrect addresses, remote destinations, and carrier operations can cause delays.

When we learn that we cannot ship within the time represented to the customer, we may:

Provide a revised shipping estimate
Ask whether the customer agrees to the delay
Cancel the unshipped order and issue a refund

6. Tracking

When tracking is available, tracking information will be sent to the email address or telephone number entered during checkout.

Tracking information may take time to update after a shipping label is created.

A shipping-label notification does not necessarily mean that the carrier has physically received the package.

7. Address Accuracy

Customers are responsible for providing a complete and accurate:

Recipient name
Street address
Apartment, suite, or unit number
City
State
Postal code
Email address
Telephone number when requested

We cannot guarantee that an address can be changed after fulfillment begins.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

8. Temperature and Weather

Liquid cultures and spawn are living biological materials. They may be affected by excessive heat, freezing temperatures, prolonged transit, or extended exposure after delivery.

We may:

Delay shipment because of severe weather
Adjust normal shipping days
Use protective packaging
Recommend a faster shipping service
Contact the customer about the shipping risk

Protective packaging does not create a guarantee against all temperature damage.

Customers should retrieve and properly store packages promptly after delivery.

9. Delivered Packages

A package marked delivered by the carrier may have been:

Left near the entrance
Placed in a parcel locker
Delivered to an apartment office
Accepted by another household member
Left with a neighboring address
Scanned before final delivery

Customers should check these locations and contact the carrier when a package cannot be found.

Report a missing delivered package to us within 3 business days after the delivery scan. We will review the tracking information and may assist with a carrier claim.

A carrier delivery scan does not automatically prevent us from reviewing a supported claim, but a refund or replacement is not guaranteed when tracking shows successful delivery.

10. Lost or Stalled Shipments

Contact us when tracking has not updated for 3 calendar days or when the package is more than 5 business days beyond the estimated delivery date.

We may wait for the carrier’s investigation or claim process before issuing a replacement or refund.

When a shipment is confirmed lost, we may offer:

A replacement
A refund
Another agreed upon resolution

11. Damaged Shipments

Inspect the package promptly after delivery.

Report shipping damage within 48 hours by emailing adam@reddirtmushrooms.com.

Include:

The order number
Clear photographs of the shipping box
Clear photographs of the internal packaging
Clear photographs or video of the damaged product
The product label or lot number
A description of the damage

Keep the box, packaging, and affected product until the claim is resolved.

12. Packages Returned to Sender

A package may be returned because of:

An incorrect or incomplete address
Refusal by the recipient
Failure to collect the package
Carrier access problems
Multiple failed delivery attempts

If the return resulted from our error, we will correct the issue at no additional standard shipping charge.

If the return resulted from information or action attributable to the customer, the customer may be responsible for the cost of reshipping.

Because the products are living biological materials, a returned package may not be suitable for reshipment. We may require a new product to be prepared.

13. International Orders

International shipping is available only to destinations shown during checkout.

For international orders, customers are responsible for reviewing local import, customs, agricultural, biological-material, tax, and possession restrictions.

An order may be canceled when required documentation or shipping service is unavailable.

Customs duties, import taxes, and brokerage fees are the customer’s responsibility unless checkout expressly states otherwise.

14. Order Changes

Product or address changes are not guaranteed after an order enters production, inoculation, packaging, or fulfillment.

15. Relationship to Refund Policy

Shipping damage, lost package, contamination, and product defect claims are also governed by our Refund and Return Policy.

We do not accept customer returns unless we specifically request a return in writing.

16. Contact Us

Red Dirt Mushrooms
Email: adam@reddirtmushrooms.com
Telephone: 606.275.1580
Mailing address: 424 W Pennsylvania Ave
Chickasha, Oklahoma, United States

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